Job Description
JOB SUMMARY:
Our client is seeking an IT Specialist for a contract/project opportunity (with possibility to convert fulltime). As an IT Specialist I, you’ll support Windows 11 migration and provide desktop support to end-users via phone, email, or in-person. You’ll diagnose, troubleshoot, and resolve technical issues while documenting your work in a ticketing system.
Key Responsibilities:
- Work within the IT team on a Window 11 migration.
- Provide technical support to users via phone, email, or in-person.
- Diagnose and troubleshoot hardware, software, and network issues.
- Document issues and resolutions in a ticketing system.
- Perform routine system maintenance and updates.
- Install, configure, and maintain operating systems, applications, and updates.
- Offer basic training and guidance to users on software and hardware.
- Collaborate with the IT team to resolve complex issues and improve processes.
- Perform other duties as assigned.
Requirements:
- 1+ years of hands on IT Support experience
- Associate degree, specialized certification, or equivalent training
- Knowledge of computer hardware, software, and operating systems (Windows, iOS, Android).
- Familiarity with Microsoft Active Directory, Office Suite, and VOIP systems.
- Basic understanding of networking and troubleshooting.
- Having gone through a Windows 11 upgrade/migration a major plus
Job Tags
Full time, Contract work, Work at office,