Job Description

The General Manager is the strategic and operational leader of the location, responsible for the overall success, guest experience, and profitability. This role is a hands-on leadership position that requires a dynamic individual with a strong commitment to excellence in all areas of business. The General Manager will drive success across the business and is ultimately responsible for guest satisfaction.

Salary: $60k-$75k with benefits

Fully Onsite Role

Responsibilities:

• Develop, manage, and adhere to location budgets. Analyze financial statements, forecast revenue, and implement strategies to control costs and maximize profitability.

• Oversee all daily operations, including front desk, housekeeping, maintenance, food and beverage, and sales. Ensure all departments meet or exceed brand standards and operational procedures.

• Champion a guest-centric culture. Address and resolve guest complaints and feedback promptly and professionally to ensure an outstanding guest experience and foster loyalty.

• Lead, motivate, and mentor a diverse team. This includes recruiting, hiring, training, and developing staff, setting performance expectations, and conducting performance reviews.

• Collaborate with the sales and marketing teams to develop and execute strategies that drive revenue, attract new guests, and enhance the location's market presence.

• Conduct regular inspections of the location to ensure high standards of cleanliness, safety, and maintenance. Proactively address any physical plant or maintenance issues.

• Act as the primary representative of the location in the local community. Build and maintain positive relationships with local businesses, vendors, and industry partners.

• Develop and execute strategic plans to improve operational efficiency, increase market share, and ensure the long-term success of the location.

Skills:

• A Bachelor's degree in Hospitality Management, Business Administration, or a related field is strongly preferred.
• Previous experience as a General Manager or Assistant General Manager is considered a plus.
• Experience with Property Management Systems (PMS) and other relevant hospitality software.
• A solid understanding of sales and marketing principles, including digital marketing and online reputation management.
• Ability to speak a second or multiple languages considered a plus but not required.

Qualifications:

• Strong understanding of financial reports, budgeting, and revenue management.
• Excellent analytical and problem-solving skills to handle a wide range of operational and guest-related issues.
• Exceptional verbal and written communication skills for interacting with guests, staff, vendors, and stakeholders.
• Ability to read, write, and understand English.

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