Job Description
Automated Health Systems (AHS) is seeking Call Center (Escalations) Manager to manage and oversee Customer Escalations.
Benefits:
- Health/dental/vision/supplemental insurance/401(k)/Paid Time Off
- Comprehensive and ongoing training
- Employee Wellness Program
- Strong company culture with career growth opportunities
Responsibilities:
- Act as the point of contact for complex customer issues that require immediate attention and resolution
- Ensure customer satisfaction by effectively resolving escalated concerns, improving work processes, and collaborating with the Project’s management team
Qualifications for the position include:
- 3-5 years of experience in customer support, operations, or a related field, with a focus on escalations management.
- Minimum 3-5 years direct management experience in a high-volume contact Center; Previous Health care or public assistance program background preferred
- Bachelor’s degree in related field or equivalent experience required
AHS is an Equal Opportunity Employer.
Please visit our website for more information:
“The Enlightened Choice in Health Service Management”
Job Tags
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