Job Description
Customer Success Specialist
Location: Clearwater, FL (In-Office)
On-Target Earnings (OTE): $65,000 - $85,000 (Base + Performance Bonus)
At Abyde, we solve a major headache for healthcare practices: the stress and confusion of government compliance. Our top-rated software makes that headache disappear… a fact proven by our 92% customer retention rate.
Our Customer Success team is the backbone of our mission, ensuring thousands of healthcare practices feel supported and confident every day. We are looking for a Customer Success Specialist (CSS) to join our front line. This role is perfect for a motivated, people-focused individual looking to break into tech or customer success. If you're a great communicator who thrives on helping others, doesn’t shy away from tough conversations and is hungry to learn new skills, we want to hear from you.
What You’ll Be Doing
- Handle customer inquiries by phone, email and in-app chat and resolve issues with expertise and care.
- Serve as a trusted advisor, helping customers navigate compliance and maximize the value of our software.
- Identify the root cause of customer issues and spot trends to proactively improve their success.
- Facilitate new customer training sessions and refresher training to set them up for success in their compliance journey.
- Identify opportunities to engage with customers to drive product adoption and expansion opportunities.
Who We're Looking For
- You are a natural problem-solver who enjoys figuring things out and guiding people to a solution.
- You are a clear, patient, and professional communicator.
- You operate with a strong sense of urgency and take ownership of customer challenges.
- You are organized and efficient, with an ability to manage multiple tasks and find smarter ways to work.
- You are excited by the challenge of learning a new industry and are eager to build a new career path.
- Bachelor’s Degree
- You are local to the Clearwater, FL area and can work from our headquarters.
Your background could be a perfect fit if you have experience in:
- Customer Service or Retail
- Education or Teaching
- Sales or Account Management
- Office Administration (especially in a medical or dental practice)
Compensation: Clear & Simple
- Your On-Target Earnings (OTE) for this role are between $70,000 and $90,000.
- This is a mix of a competitive base salary and variable compensation.
- Bonuses are paid out monthly based on clear, achievable individual goals.
What We Offer in Return
- Compliance training program
- Comprehensive medical and dental plans
- 401(k) with company matching
- MacBook Pro/Air
- Flexible PTO
- Casual, collaborative office
- Company funded events and luncheons
- Education reimbursement
Your Path at Abyde
This isn't just a job, it's the first step in accelerating your career. We believe in promoting from within and providing paths for growth. For those who demonstrate a passion for our customers, a drive for excellence, and a hunger to learn, the opportunity to advance is significant. We are committed to helping you grow with us.
Job Tags
Casual work, Work at office, Local area, Flexible hours,