Job Description

Insight Global is looking for a sharp Customer Service Representative to join a growing EV start-up in San Francisco. In this role, the CSR will be responsible for responding to email inquiries from customers (both consumer and business), and handling ad-hoc customer service tasks.

This is a contract-to-hire position offering competitive hourly compensation and benefits. This role is hybrid in San Francisco, so candidates must have reliable transportation to and from the city.

Responsibilities:

• Communicate with customers via email, chat, and phone
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in Zendesk

Qualifications:

• 2+ years of experience in customer service
• Prior professional experience with Zendesk
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills

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