Job Description
Russell Tobin's client is hiring a Customer Service Representative in East Syracuse, NY
Employment Type: Contract
Location: Onsite - East Syracuse, NY 13057
Schedule: Monday-Friday 10:30am-7pm
Pay rate: $17-$18/hr
Responsibilities:
- Handle inbound calls from ECPs regarding lens orders, order status, tracking, remakes, and general inquiries
- Make outbound calls to follow up on pending jobs
- Manage an average call volume of approximately 8 calls per hour
- Provide multi-channel support (phone, email, chat, and other platforms as needed)
- Resolve customer issues using internal tools, business judgment, and cross-functional collaboration
- Escalate unresolved issues following established procedures
- Maintain productivity, quality, and customer satisfaction standards
- Communicate professionally using courteous and clear language
- Work collaboratively in a team-focused environment
Requirements:
- High School Diploma or equivalent preferred (not required)
- Strong written and verbal English communication skills with the ability to perform basic math
- Optical experience preferred (opticians, optical front desk, or lab experience a plus); ABO certification is a plus with opportunity for pay increase after hire
- Strong customer service background with a customer-focused mindset and commitment to first-contact resolution
- Comfortable handling both inbound and outbound calls
- Detail-oriented with strong problem-solving skills and intermediate computer skills, including proficiency with Windows OS, Microsoft Office, and internet/web browsers
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Job Tags
Hourly pay, Contract work, Work at office, Monday to Friday,