Job Title: Customer Service Representative

Location: New York, NY 10004

Duration: 02+ Months

Job Description:

Assist all line of business (Medicaid/Medicare/MLTC/CHP/EP) in retaining current qualified members by following a strategic daily work schedule that includes am and pm hours, field locations as well as weekends.
Maintaining daily Outreach and Renewal goals set through business needs to increase overall retention Enrollment and retention support.
Assisting members with completion of all enrollment activities including but not limited to changing lines of business to ensure member is in the optimal plan, re-enrolling members due to administrative issues, premium payment etc.
Assist members with PCP selection as well as locating providers and vendor within plan’s network.
Providing end to end customer support to drive customer satisfaction and improve customer experience.
Interfacing with internal and external stakeholders to ensure complete resolution.

Weekend work,