Job Description
Job Title: Call Center Representative (Remote – Local to Collierville, TN)
Location: Remote (Must live in or be local to Collierville, TN)
Assignment Length: 11-Month Contract
Payrate: $26.00 an hour
Schedule: Monday–Friday, 9:30 AM – 6:00 PM
Job Description:
We are seeking an experienced Call Center Representative for an 11-month remote assignment. Candidates must reside in or near Collierville, TN. This role requires handling a high volume of inbound calls and providing support related to payroll inquiries.
Key Responsibilities:
- Answer and manage 150+ inbound calls per day
- Assist employees with payroll-related questions, including:
- W-2 forms
- Paystubs
- Payroll checks
- Provide accurate and professional customer service
- Document calls and resolutions thoroughly
- Use internal systems to research and resolve inquiries
Qualifications:
- Minimum of 2+ years of call center experience (required)
- Hands-on experience with ServiceNow (preferred)
- Strong communication and problem-solving skills
- Ability to handle high call volumes in a fast-paced environment
- Reliable and professional phone presence
Technical Requirements:
- Must have reliable high-speed internet
- Must be able to connect modem directly to the computer (no Wi-Fi)
Equipment Requirements:
- Company equipment will be provided
- Candidate must be able to pick up equipment at the Collierville office site
Apply today and help drive the mission. Send your resume to daid740@kellyservices.com Or call Daisy at 562-471-7322
Job Tags
Contract work, Live in, Work at office, Local area, Remote work, Monday to Friday,