Job Description
Position Description: Tax Compliance Call Center Agent (Remote)
Objective:
Professionally and courteously serve customers by handling inbound telephone calls related to Individual and Business tax compliance, delinquency, and general inquiries. Candidates should be service-oriented with a strong sense of integrity and a positive attitude.
Job Responsibilities
- Answer high volume inbound calls in a fast-paced environment.
- Resolve Tier 1 issues related to tax matters.
- Review and manage taxpayer accounts.
- Collect, verify, and update key account information during calls.
- Educate taxpayers about online resources and current tax policies.
- Submit payment arrangement requests.
- Document all actions in multiple systems.
- Participate in team engagement and training activities.
- Consistently meet performance benchmarks.
Required Skills
Ability to multitask efficiently.
- Basic proficiency with Microsoft Word, Excel, and Google Workspace.
- Strong basic math skills (add, subtract, multiply, divide).
- Excellent verbal and written communication.
- Strong interpersonal and customer service skills.
- Good retention and learning ability.
- Creative problem-solving mindset.
- Highly organized and goal-oriented.
Preferred Skills
- Spanish-speaking candidates preferred.
Experience Requirements
Required:
- At least 1 year of recent experience in a fast-paced call center, preferably national.
- Industries: Finance/Banking, Insurance, Telecommunications (not technical support).
Preferred:
- Background in banking, process improvement, or advanced customer service roles.
- Demonstrated experience using basic math in a customer support setting.
Education
Required:
- High School Diploma or equivalent.
Preferred:
- Associate’s Degree or higher.
Job Tags
Remote work,