Job Title: Video Conference Support

Location: Wayzata, MN 55391

Pay Rate: $26/hr on W2

Duration: 06+ Months (Possibility of Extension)

Must-Have (Technical/Behavioral)

Maintain enterprise-grade video conferencing solutions (Zoom, Microsoft Teams, Webex, etc.).
Use Teams Admin Center and similar tools to support environment health and meeting needs.
Use Zoom tools to support meetings and meeting rooms.
Oversee operations of hybrid meetings, webinars, and virtual events, ensuring seamless execution across time zones.
Act as an escalation point for complex technical issues during live events and high-profile meetings.
Collaborate with IT, Facilities, and Security teams to optimize AV infrastructure and ensure compliance with organizational standards.
Manage vendor relationships for AV hardware, software, and support services.
Develop and enforce SOPs for video conferencing support, troubleshooting, and preventive maintenance.
Train clients on best practices and new technologies.
Monitor system performance and user feedback to drive continuous improvement.
Stay current with industry trends and recommend upgrades or new tools to enhance user experience.

Good-to-Have